Returns & Exchanges
In order for us to honour a return, you must contact us within 14 days from the date of purchase. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange unless there are extenuating circumstances which will be reviewed on a case by case basis.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We only accept returns or exchanges if:
- The item is faulty
- The item doesn't match the description (wrong colour or size)
- You ordered a wearable product in the wrong size (e.g belts, clothing, jewellery)
We do not accept returns or exchanges for:
- Change of mind
Exchanges
Exchanges can be provided if any of the criteria above are met. Please ensure you contact us immediately to discuss your exchange so we can ensure we have a suitable replacement product in stock. If we do not have a replacement available, we may offer you a refund or an alternative product to equal or lesser value. If the value is lesser, we are happy to refund you the difference in product value. Once your return is received and inspected, we will send you an email to notify you that we have received your exchange item and will notify you once your replacement item has been shipped.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Refunds (if applicable)
Refunds can be provided if the item is faulty, doesn't match the description or there is no suitable item for an exchange if you ordered a wearable product in the wrong size. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gday@crocstockandbarra.com
Return Address
Please package your item/s safely into an appropriate box, padded bag or similar. We strongly recommend that return items are sent with tracking and insurance. We do not take responsibility for any items lost in transit.
Our address is:
Croc Stock and Barra
27 Somerset Street
Horseshoe Bay
MAGNETIC ISLAND
QLD, 4819
Australia
Shipping costs
We will cover the cost of return and/or exchange postage if the item you received is faulty or does not match the description of what you ordered.
You will be responsible for paying for your own return and/or exchange postage costs if you ordered the wrong size of a wearable item. If you require an exchange, you should consider including a prepaid postage label/satchel with your return to expedite the exchange process.
Initial shipping costs and CITES export fees are non-refundable.
